At Luznnox, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information:
    When you place an order, register an account, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.
  • Non-Personal Information:
    We may collect non-personal data, such as browser type, device information, and general website usage statistics. This information helps us improve our website’s performance and user experience.
  • Cookies and Tracking Technologies:
    We use cookies and similar technologies to enhance your experience on our website, analyze website traffic, and provide personalized content and ads. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Processing:
    To process your orders, manage payments, and arrange shipping.
  • Customer Service:
    To respond to your inquiries, provide support, and ensure a smooth user experience.
  • Marketing:
    To send you promotional materials, special offers, and updates related to our products and services, if you have opted in to receive them.
  • Website Improvement:
    To analyze user behavior and improve our website’s functionality and user interface.
  • Legal Compliance:
    To comply with applicable laws, regulations, and legal obligations.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement the following measures to protect your data:

  • Data Encryption:
    We use SSL (Secure Socket Layer) technology to encrypt sensitive information, such as payment details, during transmission.
  • Access Control:
    Access to your personal data is limited to authorized personnel who need the information to fulfill their job responsibilities.
  • Secure Storage:
    We use secure servers and follow industry-standard security protocols to safeguard your information from unauthorized access, disclosure, or alteration.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

  • Order Fulfillment:
    We may share your information with third-party logistics and shipping providers to deliver your order.
  • Payment Processing:
    Your payment details may be shared with our payment processors to complete transactions securely.
  • Legal Requirements:
    We may disclose your information if required by law or to protect our rights, property, or safety.

5. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of any third-party sites you visit.

6. Your Rights

You have the right to:

  • Access and Update Information:
    You can review and update your personal information by logging into your account or contacting us directly.
  • Opt-Out of Marketing Communications:
    You can opt-out of receiving promotional emails from us by following the unsubscribe link in any of our emails or by contacting us.
  • Request Data Deletion:
    You can request the deletion of your personal information from our systems, subject to any legal or contractual retention obligations.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and we encourage you to review it regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please Contact Us.

  • Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT+8)