At Luznnox, we are committed to providing exceptional after-sales service to ensure your complete satisfaction with every purchase. Our dedicated support team is here to assist you with any issues that may arise after you receive your products. With our comprehensive after-sales protections, you can shop with confidence.

1. Product Warranty

We offer a limited warranty on all products, covering manufacturing defects and workmanship issues. The warranty period may vary depending on the product type. For more details on the warranty for specific products, please refer to the product page or contact our customer service team.

  • What’s Covered: Manufacturing defects, material flaws, and issues that affect product performance.
  • What’s Not Covered: Damage caused by misuse, improper installation, wear and tear, or unauthorized modifications.

2. Repair or Replacement

If a product is found to be defective or damaged under normal use, we will provide a repair or replacement service at no additional cost. Please report any issues within 30 days of receiving your order.

  • Repair: We will offer repair services if the product can be fixed.
  • Replacement: If the issue cannot be resolved through repair, we will arrange for a product replacement.

3. Returns and Refunds

In case you’re not satisfied with your purchase, we offer a hassle-free returns and refunds policy. To be eligible for a return, the product must be unused, in its original packaging, and returned within 7 days of receipt. For more details, please refer to our Refunds Policy.

  • Restocking Fees: Some returns may be subject to restocking fees based on the condition of the product and packaging.
  • Refund Process: Once your return is received and inspected, refunds will be processed within 3-5 business days.

4. Customer Support

Our customer service team is available to help resolve any after-sales issues. Whether it’s about product defects, installation problems, or shipping damage, we’re here to support you.

  • Response Time: We aim to respond to all inquiries within 24-48 hours on business days.
  • How to Contact Us: How to Contact Us: Please Contact Us and provide us with your order number, a detailed description of the issue, and any relevant photos or attachments.

5. Trade Assurance

For added security, we provide Trade Assurance on qualifying orders, ensuring that your payments and transactions are fully protected. If you face any issues with product quality or delivery, Trade Assurance will help mediate the situation and provide financial protection.

6. Frequently Asked Questions

  • What should I do if my product arrives damaged?
    If your product arrives damaged, please Contact Us immediately with photos of the damage. We will arrange a replacement or repair as soon as possible.
  • How long does the warranty last?
    The warranty period varies by product. Please refer to the product page for specific details or contact our team for clarification.
  • Can I return custom or OEM/ODM products?
    Custom-made or OEM/ODM products are not eligible for returns unless there are manufacturing defects.

7. How to File a Claim

To ensure a smooth after-sales process, please follow these steps when filing a claim:

  1. Please Contact Us with your order number and details of your issue.
  2. Provide photos or videos if applicable, to help us assess the problem.
  3. We will review your claim and provide further instructions for repair, replacement, or return.