At Luznnox, we value customer satisfaction and stand behind the quality of our products. We have a comprehensive refunds policy to ensure your purchasing experience is seamless and secure. Please review the following guidelines for returns and refunds:

1. Eligibility for Refunds

Refunds may be requested under the following conditions:

  • You received a defective or damaged product.
  • The product does not match the description or specifications agreed upon.
  • The order was not received within the agreed delivery time.
  • You wish to cancel the order before it is processed for shipment.

2. Non-Refundable Items

Please note, refunds will not be issued for:

  • Custom or OEM/ODM products that were made to order.
  • Products that have been used or show signs of wear.
  • Orders that are returned without prior authorization.
  • Clearance or special sale items.

3. Time Frame for Refund Requests

To be eligible for a refund, you must request it within 7 days of receiving your order. After this period, requests for refunds will be handled on a case-by-case basis and may be subject to additional restocking fees.

4. Refund Process

If your refund request is approved:

  • We will initiate the refund process within 3-5 business days after the returned product is inspected and verified.
  • Refunds will be issued to the original payment method used for the purchase.
  • The time for the refund to appear in your account may vary depending on your bank or credit card issuer.

5. Return Shipping

  • Customers are responsible for the cost of return shipping, except in cases where the product is defective or an error was made on our part.
  • All items must be returned in their original packaging, unused, and in the same condition as when received.
  • We recommend using a trackable shipping service or purchasing shipping insurance. Luznnox cannot be held responsible for lost or damaged returns.

6. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Through the customer service team at Contact Us with your order number and a detailed description of the problem.
  2. Our team will review your request and provide instructions on how to proceed with the return or refund.
  3. Once we receive and inspect the returned item, we will notify you of the status of your refund.

7. Cancellations

  • Orders can be canceled within 48 hours of placing the order without any cancellation fee.
  • If the order has already been processed or shipped, cancellation will not be possible, and a refund request must be made following the guidelines above.

8. Contact Us

If you have any questions about our refund policy or would like to check the status of your refund, please Contact Us.